Bondaval 003 2

Privacy Policy

Our promise to you.

Privacy Policy

This policy is provided by Bondaval Ltd, registered address: The Tanneries, 55 Bermondsey Street, London, United Kingdom, SE1 3XH. We take the privacy of any personal information we collect from you very seriously. 

This Privacy Policy (“Policy”) applies to the information that Bondaval (collectively “Bondaval” “we,” “us,” or “our”) collects and uses about you when you access its website at

(the “Site”), or otherwise interact with us, such as through in-person interactions (collectively, the “Services”).

The purpose of this privacy policy is to set out the principles governing our use of the personal information that we may obtain about you when you use Bondaval services. By accessing the Services, you agree to the terms and conditions of this Privacy Policy.

We may change our privacy policy from time to time. We therefore ask you to check it occasionally to ensure that you are aware of the most recent version that will apply each time you access this website. 

We may gather various types of information, including information that identifies or may identify you as an individual (“Personal Information”) as explained in more detail below.


Information You Provide Directly to Us. We will collect any information that you provide to us. For example we may collect certain information, such as your name, phone number, email address during your activity on our website.

Information We Collect Through Automated Means. We also collect information through automated and technical means as you browse or otherwise use our Services.

Website and App Usage Information. As you browse or use the Services, we and our service providers (which are third party companies that work on our behalf to provide and enhance the Services) use a variety of technologies, including cookies and similar tools, to assist in collecting information about how you use the Services. For example, our servers automatically record certain information in server logs. These server logs may include information such as your web request, IP address, browser type and settings, referring / exit pages and URLs, number of clicks and how you interact with links on the Services, domain names, landing pages, pages viewed, mobile carrier, mobile device identifiers and information about the device you are using to access the Services, date and time stamp information and other such information.

Location Information. With your consent, and consistent with the permissions you have enabled on your device, we collect and process information about the precise location of the device from which you are accessing the App (i.e. GPS coordinates). We also collect and process information about your general location (e.g., approximate geographic location inferred from an IP address or ZIP code).

Cookies and Other Tracking Technologies. We and our service providers may also collect data about your use of the Services automatically when you interact with the Site. To collect this information, we and our service providers use Internet server logs, cookies, tags, SDKs, tracking pixels, and other similar tracking technologies. A web server log is a file where website activity is stored. An SDK is a section of code that we embed in our applications and software to allow third parties to collect information about how users interact with the Services. A cookie is a small text file that is placed on your computer or mobile device when you visit a site, that enables us to: (i) recognize your computer; (ii) store your preferences and settings; (iii) understand which web pages of the Site you have visited; (iv) enhance your user experience by delivering and measuring the effectiveness of content and advertising tailored to your interests; (v) perform analytics; and (vi) assist with security and administrative functions. Tracking pixels (sometimes referred to as web beacons or clear GIFs) are tiny electronic tags with a unique identifier embedded in websites, online ads and/or email, and that are designed to provide usage information like ad impressions or clicks, email open rates, measure popularity of the Site and associated advertising, and to access user cookies. As we adopt additional technologies, we may also gather information through other methods.

Most browsers automatically accept cookies, but you can modify your browser setting to decline cookies by visiting your browser’s the Help menu. If you choose to decline cookies, please note that you may not be able to sign in, customize, or use some of the interactive features of the Site.


We and our service providers may use the information we collect from and about you for the following purposes:

for the purposes for which you provided it;

to maintain, provide (or assess whether to provide), and improve the Services;

to process transactions and send notices about your transactions;

to resolve disputes, collect fees, and troubleshoot problems;

to investigate and prevent potentially prohibited or illegal activities;

to enforce our Terms of Service

to contact you via telephone, text (SMS) or email messaging, including as authorized by our Terms of Service;

to confirm your identity;

to comply with anti-money laundering and counter-terrorism laws;

to prevent or address technical or security issues;

to send you information or other communications, such as newsletters;

to process and respond to your inquiries or to request your feedback;

to identify you by your device(s) and to match your device(s) with other browsers or devices you use for the purpose of providing relevant and easier access to content and other operational purposes;

to engage in internal analytics, research, and reporting;

to customize the advertising and content you see;

to comply with the law and protect the safety, rights, property, or security of Bondaval, the Services, and the general public; and

for other purposes to which you have consented.

Please note that we may combine information that we collect from or about you (including automatically collected information) with information we obtain about you from our affiliates, and use such combined information in accordance with this Privacy Policy.

We may aggregate and/or de-identify information collected through the Services. We may use aggregate or de- identified Information for any purpose, including without limitation for research and analytics, and may also share such data with any third parties, including partners, affiliates, subsidiaries, services providers, and others.


We may disclose and/or share the categories of personal information identified above, as well as the specific types of information identified above under the following circumstances:

Service Providers. We may provide access to or share your information with select entities that use the information only to perform services on our behalf. These service providers provide a variety of services to us, including without limitation sales, marketing, provision of content and features, analytics, data storage, security, fraud prevention, and other services.

Third parties for legal purposes. We may disclose information that we collect and maintain about you if we are required to do so by law or in a good faith belief that such disclosure is reasonably necessary to comply with legal process, protect the rights, property, or safety of ourselves, our users, the public, or other third parties.

Business Transactions. If we are involved in a merger, acquisition, transfer of control, bankruptcy, reorganization or sale of assets, or diligence associated with such matters, we may sell or transfer the information described in this Policy in connection with that transaction. Your information would remain subject to the promises and commitments contained in this Policy until such time as the acquiring party modifies it. If such transfer is subject to additional mandatory restrictions under applicable laws, we will comply with such restrictions.


You have the following rights in relation to the personal information we hold about you: 

We will not be sharing your information, collected on our website, with any other party. 

Your right of access. If you ask us, we’ll confirm whether we’re processing your personal information and, if so, provide you with a copy of that personal information (along with certain other details). 

Your right to rectification. If the personal information we hold about you is inaccurate or incomplete, you’re entitled to have it rectified. If we’ve shared your personal information with others, we’ll let them know about the rectification where possible. If you ask us, where possible and lawful to do so, we’ll also tell you who we’ve shared your personal information with so that you can contact them directly. 

Your right to erasure. You can ask us to delete or remove your personal information in some circumstances such as where we no longer need it or if you withdraw your consent (where applicable). 

Your right to restrict processing. You can ask us to ‘block’ or suppress the processing of your personal information in certain circumstances such as where you contest the accuracy of that personal information or you object to us processing it. It won’t stop us from storing your personal information though. We’ll tell you before we lift any restriction. 

Your right to data portability. With effect from 25 May 2018, you have the right, in certain circumstances, to obtain personal information you’ve provided us with (in a structured, commonly used and machine readable format) and to reuse it elsewhere or to ask us to transfer this to a third party of your choice. 

Your right to object. You can ask us to stop processing your personal information, and we will do so. 

Your right to withdraw consent. If we rely on your consent (or explicit consent) as our legal basis for processing your personal information, you have the right to withdraw that consent at any time. 

Your right to lodge a complaint with the supervisory authority. If you have a concern about any aspect of our privacy practices, including the way we’ve handled your personal information, you can report it to the UK Information Commissioner’s Office (ICO). You can find details about how to do this on the ICO website at

or by calling their helpline on 0303 123 1113. 

If you would like to access, review, update, rectify, and delete any Personal Information we hold about you, or exercise any other data subject right available to you under the EU General Data Protection Regulation (GDPR), contact us on 

Please note that we may still use any aggregated and de-identified Personal Information that does not identify any individual, and may also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. 


All data gathered will be processed and stored with the European Economic Area ("EEA"). Our staff processing this information are located within the UK and will be adhering to the GDPR. We will be encrypting and pseudo-anonymising data as necessary.


We may send marketing materials from time to time to those who have provided us with Personal Information about products and services offered by BondAval. If you signed up to receive newsletters or other marketing communications from us, you can opt-out at any time by clicking the unsubscribe link at the bottom of the message. You can also log- in to your account to opt-out and update your marketing preferences at any time.

Even after you opt-out or update your marketing preferences, please allow us sufficient time to process your marketing preferences. Unless otherwise required to process your requests earlier by law, it may take up to 5 days to process your opt-out requests in relation to receipt of electronic marketing materials such as emails, and up to 30 days for all other marketing-related requests.

Even after you opt-out of receiving marketing communications from us, we may still contact you for transactional or informational purposes. These include, for example, customer service issues, returns or product-related inquiries, outstanding payment inquiries, surveys or recalls, or any questions regarding a specific order.


We have a commitment to taking reasonable steps to ensure the security of your information. To prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of information, we use appropriate technical, organizational and administrative security measures to protect any information we hold in our records from loss, misuse, and unauthorized access, disclosure, alteration and destruction.


Protecting the privacy of the young, i.e. children under the age of 16, is especially important. For that reason, we never knowingly invite children under the age of 16 years to participate in research studies without consent.  If it is necessary and appropriate, we will take measures to gain permission by the responsible adult. If a child has provided us with personal information, we ask that a parent or guardian of the child contact us at

if they would like the information submitted by the child deleted from our database. We will use all reasonable efforts to delete such information from our database.


 Please note that no data transmission over the Internet is 100% secure. As a result, we cannot guarantee the security of the information that you transmit via our online services. Please note that we reserve the right to access and/or disclose the user information discussed herein (including personal information) as required by courts and/or administrative agencies and to the extent required to permit us to investigate suspected fraud, harassment or other violations of law or our Site Terms of Use or policies.


For additional information about our privacy policy, please contact

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